Skip to content

BY FUNCTION · OPERATIONS

Incidents as typed events.
Not a Slack thread.

Ops teams run Aixys as the surface for every incident, runbook, and on-call rotation — one log of record that your SRE, eng, and support teams read from at once.

  • TEAMSRE · Platform · Support
  • SCOPEincidents · runbooks · on-call
  • RITUALSpost-mortem · readiness
  • SETUP2 weeks · paired

OPERATIONS · THREE PLAYBOOKS

Three ops plays on one surface.

Each scenario ships with the on-call integrations, typed runbook templates, and the log-reader your team will live in.

S-01Head of SRE

Incident Handoff

PAIN
A P1 fires and the first 15 minutes vanish into pages, Slack threads, status pages, and screenshots. Nobody owns the baton.
MOVE
Aixys models an incident as a typed event stream. Detect → triage → fix → verify → comms are first-class hops; every actor is logged; every timestamp is primary.
RESULT
MTTR drops 46% inside a quarter; post-mortems read from the log instead of reconstructing Slack.
  • MTTR47m → 25m
  • LOG SRC1 · typed
  • HANDOFFSauto-paged
  • POST-MORThours, not days
INCIDENT · I-4711 · P1opened 02:14 · resolved 02:41 · 27 minDETECTSRETRIAGEEng-LeadFIXServiceVERIFYQACOMMSSupportTHREAD · AUDIT LOG02:14 alert.fired sev=P1 svc=payments02:15 on-call.paged user=aria.s ack=02:1502:21 commit.deployed hotfix-4711.3 actor=eng-lead02:34 verify.green run=e2e-prod-live02:41 comms.sent stakeholders=12 channels=status

SOLUTIONS · CLOSE THE LOOP

The pager is one surface, not ten.

Incidents are work, not an emergency. Aixys turns the noise of on-call into a log your team can read, reason about, and improve.