DOSSIER · 2026-01-18 · 8 MIN READ
Ember Retail unified twelve storefronts on one memory
A multi-brand retail group ran 12 storefronts on six separate stacks. In eighteen weeks, every store shared one inventory and one customer memory.
- CLIENT
- Ember Retail
- INDUSTRY
- Multi-brand retail
- SCALE
- 320 seats
- REGION
- EU
THE CHALLENGE · BEFORE AIXYS
What was broken.
Each of Ember’s twelve storefronts had grown its own stack — Shopify plus a loyalty vendor plus a staffing tool plus a shared drive. Central operations were guessing at inventory across brands and duplicating customer records in every CRM.
THE SOLUTION · AIXYS
What we did.
Aixys sat as the operating layer above the storefronts. Inventory, staff rota, and customer records consolidated into one memory. Point-of-sale integrations remained local; the memory was central.
THE OUTCOME · THE RECEIPTS
What moved.
Inventory write-offs dropped 31% in the first quarter. Cross-brand customer identification reached 74% (was 12%). Staff rota collisions fell to zero after week three.
- Write-offs0%
- Cross-brand ID0%
- Rota collisions0/week
- Stores onboarded0in 18 weeks
For the first time, every storefront read from the same customer record. We stopped guessing.
NEXT STEP · FOR YOUR TEAM