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THE LETTER · CHAPTER 01 · ENTERPRISE

FOR YOUEnterprise · Dpa→ enterprise@aixys.com

This is not a support queue. It’s a mailbox read by the same small team that ships the product — operators, engineers, designers. Pick the reason you’re here, say it plainly, and we’ll write back.

REPLYwithin one business day
READ BYthe team that builds it
SIGNEDAixys · 2026 · Q2

THE REASONS · FOUR PATHS

Pick the one that’s true.

Each path routes to a different desk — same building, different readers. If more than one applies, pick the most specific and the reader will forward it.

  1. REQUEST ACCESS

    I want to close my stack.

    You have seven tools and a browser full of tabs. You want to see Aixys running on your own data. This is the fastest path — we route it to sales.

    ROUTED TOHello desk · hello@aixys.com
    Write an access note

  2. ENTERPRISE REVIEWACTIVE

    I’m procuring this carefully.

    Your security or legal team needs the procurement package — a DPA, a SOC 2 report, a sub-processor list, or a custom review. Flag which you need and we’ll send the right PDF.

    ROUTED TOEnterprise desk · enterprise@aixys.com
    Start the enterprise review

  3. SECURITY & PRIVACY

    I found something, or I’m researching.

    Responsible disclosure, penetration testing permission, or a technical question about how we handle a record. Security notes go direct to the on-call inbox, read daily.

    ROUTED TOSecurity desk · security@aixys.com
    Open a security note

  4. THE STUDIO

    I want to work here.

    You read the careers page and want to apply, refer someone, or ask us about a role you don’t see listed. This goes to the studio — operators reviewing daily.

    ROUTED TOCareers desk · careers@aixys.com
    Write to the studio

THE NOTE · SHORT FORM

Say it in your own words.

Five fields. Most replies happen within a business day. The reason below is pre-filled from where you clicked — change it if we read you wrong.

ROUTES TOEnterprise intake · sam@aixys.ai
We read every one. No autoresponders.

THE DIRECT LINE · SIX DESKS

Prefer to write directly?

Every desk below is a real inbox with a real operator reading it. Pick one; skip the form.

PS · FROM THE FOUNDERS

The person who replies wrote the code.

Aixys is a small company. When you write to us, a person who sits in the same room as the product’s source reads it. No outsourced first-touch. No ticket-triage bot. No auto-reply with a case number and a weekly cadence.

We can’t promise we’ll agree with you. We can promise we’ll read it with attention and write back in the same voice. That’s the deal.

— Mira, Dash & SorenFounders, Aixys