These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Aixys.ai Inc. ("Aixys," "we," "us," or "our"), a company incorporated in the State of North Carolina, United States, governing your access to and use of the Aixys platform, website, APIs, mobile applications, and any related services (collectively, the "Service").
By creating an account, accessing the Service, or clicking "I Agree," you represent that you are at least 18 years of age, have the legal capacity to enter into contracts, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Aixys provides an AI-powered business platform that includes, but is not limited to: workflow automation, data intelligence and analytics, operations management, team collaboration tools, integrations with third-party services, and an AI decision engine ("the Platform"). The specific features available to you depend on your subscription plan.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will use commercially reasonable efforts to provide advance notice of material changes that materially impair the core functionality of your plan.
To access the Service, you must register for an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to immediately notify Aixys of any unauthorized use of your account or any other breach of security. Aixys will not be liable for any loss or damage arising from your failure to protect your account credentials.
If you create an organization account, you are the "Account Owner" and are responsible for all users invited to your workspace. You may grant and revoke access to other users within your organization according to the permissions available in your plan.
Aixys offers multiple subscription plans as described on our Pricing page. All prices are in US Dollars unless otherwise stated. Subscription fees are billed in advance on a monthly or annual basis depending on the plan selected.
We offer a 14-day free trial on paid plans. No credit card is required to start. At the end of the trial period, you may choose to upgrade to a paid plan. If you do not upgrade, your account will be downgraded to the free tier.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial subscription periods except as required by applicable law or at our sole discretion in exceptional circumstances.
We reserve the right to modify pricing at any time. We will provide at least 30 days' notice of any price increase via email to the address on your account. Continued use of the Service after the effective date of a price change constitutes your acceptance of the new pricing.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to investigate and take appropriate action against any violation of this policy, including suspension or termination of your account.
You retain all ownership and intellectual property rights in any data, content, or information you input into or generate through the Service ("Customer Data"). You grant Aixys a limited, non-exclusive license to process, store, and analyze Customer Data solely to provide and improve the Service.
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. For enterprise customers requiring a Data Processing Agreement (DPA) to comply with GDPR or other data protection regulations, please contact us at info@aixys.ai.
We implement industry-standard security measures including 256-bit AES encryption at rest, TLS encryption in transit, and SOC 2 Type II compliant infrastructure. However, no security system is impenetrable, and we cannot guarantee absolute security of your data.
Upon termination of your account, we will retain your Customer Data for 30 days to allow for data export, after which it will be deleted from our systems except as required by applicable law.
The Service, including all software, technology, designs, logos, and content created by Aixys, is owned by Aixys.ai Inc. and protected by copyright, trademark, patent, and other intellectual property laws. These Terms do not grant you any rights to Aixys's intellectual property except the limited right to use the Service as expressly provided herein.
Feedback, suggestions, or ideas you provide about the Service ("Feedback") may be used by Aixys without restriction or compensation to you. By submitting Feedback, you grant Aixys a perpetual, irrevocable, royalty-free license to use such Feedback.
Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AIXYS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
AIXYS DOES NOT PROVIDE LEGAL, FINANCIAL, TAX, OR PROFESSIONAL ADVICE. ANY AI-GENERATED INSIGHTS OR RECOMMENDATIONS ARE FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AIXYS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
IN NO EVENT SHALL AIXYS'S TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO AIXYS IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).
Either party may terminate these Terms at any time. You may terminate by canceling your account. Aixys may terminate or suspend your access to the Service immediately, without notice, if you breach these Terms or if we are required to do so by law.
Upon termination, all licenses granted to you under these Terms will immediately terminate. Sections 6 (Data), 7 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), and 12 (Governing Law) survive termination.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved by binding arbitration in Charlotte, North Carolina, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property infringement or other irreparable harm.
You agree to resolve any disputes individually and waive any right to bring or participate in a class action lawsuit.
We may revise these Terms at any time. We will provide at least 14 days' notice of material changes by email or through a prominent notice on the Service. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.
If you have questions about these Terms, please contact us:
Email: info@aixys.ai
Address: 3450 Torringdon Way, Charlotte, NC 28277, United States
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST